Programme guide one hour out? Check the time settings
Before shifting an electronic programme guide, check the device clock and time zone. Applying an extra adjustment around daylight-saving changes can create a second error.
Write down the two times
Record the TV’s local time, the guide’s scheduled start and the actual programme start. Determine whether one channel or the whole guide is affected. One delayed programme is not evidence that the entire guide uses the wrong time zone. A specific example is more useful than a general statement that the schedule is inaccurate.
Avoid changing two settings together
Review the device’s date, time and time-zone settings. If the player also offers an EPG offset, record its existing value. Do not alter both the system clock and guide offset simultaneously. Verify one setting, then compare the same channel again. Menu names and the availability of an offset control vary between apps.
Report a persistent mismatch
Send the channel, local time zone and size of the discrepancy to support. The guide data itself may be incorrect; a manual shift is not a universal repair. maxstream.pro support hours follow German local time, CET/CEST. If you contact the team from the UK or Turkey, label your recorded time rather than assuming both sides see the same clock.
Your practical checklist
- Correct local device time
- One channel or the complete guide
- Any existing EPG offset
- Exact size of the mismatch
Sources and scope
This guide was prepared with AI assistance. Checklists are editorial suggestions, not independent device tests or performance measurements. maxstream.pro service conditions are based on information confirmed by the business. The image is illustrative.