Picture but no sound: check the audio path
First identify where the sound should come from. TV speakers, a soundbar and Bluetooth headphones are different output paths and need to be checked separately.
Check the selected output and mute controls
Inspect the volume and mute state on both the TV and the external audio device. If headphones are connected, sound may not be routed where you expect. Google TV manages Bluetooth accessories in a separate settings area; review which accessory is connected. Google TV: connect Bluetooth devices
Compare another item and audio track
Open a second item in the same player. If it has sound, check the first item’s available audio tracks. Language selection is not the same setting as speaker output. If every item is silent, compare another TV app. These observations help distinguish a content-specific issue from a wider device or connection problem.
Temporarily compare the TV speakers
Where available, select the television speakers and replay the same item. If sound returns, examine the external device’s connection and supported audio settings. Record original values before experimenting. Include the TV model, soundbar or headphones and the affected content in your support message rather than reporting only that there is no sound.
Your practical checklist
- Intended audio output
- Mute and volume on both devices
- Sound on a second item
- Comparison through TV speakers
Sources and scope
This guide was prepared with AI assistance. It is not an independent device test or performance measurement. Technical instructions are limited to the scope of the linked documentation; menus may vary by model and version. The image is illustrative.
- Google TV: connect Bluetooth devices — primary technical source.
- maxstream.pro plan and usage information
- Publisher and support information